Recently, INFINITI was recognized as one of the top brands in the yearly J.D. Power Sales Satisfaction Index. Although the brand faced challenges and setbacks due to supply chain issues and other disruptions, INFINITI still managed to outclass its high-end rivals in customer satisfaction.
The J.D. Power Sales Satisfaction Index considers six different factors when choosing the top brands. For instance, it looks at how customer’s rated their vehicle delivery experience, along with the dealer personnel, and the retail facilities themselves. The study also accounts for the functionality of the retailer’s website and the negotiation practices of the dealers themselves. And across all these categories, INFINITI earned a spot in the top two.
“We are proud of our INFINITI teammates and partners’ efforts to deliver an easy, safe, and satisfying car buying experience,” stated Jeff Pope, the group vice president of INFINITI America. “Despite significant challenges again this year, our retailers and team rose to the challenge and helped to keep our promise as a human-centric brand.”
INFINITI continues to hold true to its mission of being a human-centric brand. Recently, the automaker made buying a car online even easier with the INFINITI NOW program. This handy shopping tool lets you browse for vehicles online, specify how you’d like to build your car, and once you’ve placed your order, you can simply pick it up from a local retailer like INFINITI of Syracuse. Come see for yourself why INFINITI has so many happy customers — visit us today at INFINITI of Syracuse.